Returns & Exchanges

At My Sasun, we strive to ensure the highest quality of fresh and ethnic groceries delivered to your door. Due to the perishable nature of our products, we offer a dedicated resolution process for items that do not meet our freshness standards or arrive damaged.

1

Inspect Your Order

Upon delivery, please immediately inspect all perishable and non-perishable items for quality, accuracy, and any potential transit damage.

2

Contact Support

If there is an issue, email our support team within 24 hours of delivery with your order number and clear photographs of the items in question.

3

Review Process

Our quality assurance team will review your claim within 1-2 business days to determine eligibility for a refund, credit, or replacement based on the product condition.

4

Resolution

Approved refunds are processed back to your original payment method, while store credits are issued immediately for use on your next My Sasun grocery restock.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing