Frequently Asked Questions

Everything you need to know about your My Sasun grocery experience.

Where does My Sasun ship to?

We currently offer nationwide shipping across the United States. Shipping rates and delivery times vary based on your location and the weight of your order.

How do you ensure the freshness of perishable goods?

Our perishable items are carefully packed in insulated containers with temperature-controlled ice packs to ensure they arrive at your doorstep fresh and safe for consumption.

What is your return policy for food items?

Due to the nature of our products, we do not accept returns on food items. However, if you receive a damaged or incorrect product, please contact our support team within 24 hours for a refund or replacement.

Can I track my order in real-time?

Yes, once your order is processed and shipped, you will receive an email with a tracking number and a link to monitor your package's journey.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure and seamless checkout process.

Do you offer wholesale or bulk purchasing?

Yes, we offer bulk pricing for select items. Please reach out to our customer service team with your specific requirements for a customized quote.